Shipping & Delivery Policy
Introduction
At GGT, we strive to deliver your orders promptly and efficiently. Our Shipping & Delivery Policy outlines the terms and conditions governing the shipment and delivery of products purchased from our website. By placing an order with us, you agree to the terms set forth in this policy.
1. Shipping Destinations
We currently ship to addresses within India. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.
2. Shipping Charges
Shipping charges are calculated based on the weight of the products and the destination of the shipment. The total shipping cost will be displayed at checkout before you complete your order.
3. Order Processing Time
Orders are processed and shipped within [1-3] business days from the date of purchase. Please note that orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Time
Estimated delivery times for Standard Shipping are 4-7 business days. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, and holidays.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your order. You can also track your order status through our website under the "My Account" section.
6. Shipping Carriers
We use reputable carriers to ensure the safe and timely delivery of your orders. Our primary shipping carrier is Shiprocket.
7. Delivery Attempts
Our carrier, Shiprocket, will make three delivery attempts. If you are unavailable to receive the package after the third attempt, the package will be returned to us. In such cases, we will contact you to arrange for re-shipment or cancellation of the order. Additional shipping charges may apply for reshipment.
8. Undelivered
Packages In the event that a package is undelivered due to incorrect address information provided by the customer, refusal to accept the package, or any other reason, we will contact you to resolve the issue. Additional shipping charges may apply for redeliver.
9. Damaged or Lost Packages
If your package is lost or damaged during transit, please contact us immediately at [customer.service@ggt.com]. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.
10. International Shipping
At this time, we do not offer international shipping. We apologies for any inconvenience this may cause.
11. Changes to Shipping Policy
We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services following any changes constitutes your acceptance of the new terms.
12. Contact Information
If you have any questions or concerns regarding our Shipping & Delivery Policy, please contact us at:
GGT Customer Service
Email: customercare@ggtfoods.com
Phone: +91 78274 07690; +120 410 7283
Address: K-49, Sector D-1, Tronica City, Banthla, Ghaziabad, UP-201102
Thank you for choosing GGT. We appreciate your business and look forward to serving you.
